General

Where is your showroom located? Our showroom and studio is located at 15 Vyse St, Birmingham B18 6LE Can I purchace online items in-store Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Payments

How can I pay for my order? We accept payment using all major credit and debit cards alongside Apple Pay. Which credit and debit cards do you accept? We accept Amex, Mastercard, Visa Debit, Visa Delta, Visa Electron, Maestro, Solo and Maestro. When am I charged for my order? All credit and debit cards will be debited at the point of order.

Orders

Do you ship to my country? We deliver all over the world – delivery charges apply, and we offer express shipping to many countries. What do I do if the good I ordered haven't arrived? Once goods have been dispatched, we will e-mail you. If you haven't received goods within specified time of delivery requested please e-mail [email protected]. What should I do if I have problems placing my order? Please contact us at Astella & Co Head office. Can I cancel or amend my order? Unfortunately once an order has been placed we are unable to cancel this or amend the contents or delivery address.

Delivery & Returns

How will I know when my order ships? Once your order has been dispatched you will be notified via e-mail. Please be sure to check your junk folder if this email does not arrive to your main inbox. Can I return my order? Yes, you have 30 days to return your order. We only refund postage on returns if the item is faulty, please contact us us first before sending your faulty return.

Earrings and engraved items are non-returnable I'm not at home during the day. How can I get my goods? Most of our packages are letter-box sized so can be popped through your door even when you aren't home. If goods cannot be delivered as there is no-one in, a card will be put through your door, and goods will be held at the local post office. What should I do if my goods were damaged in transit? While every effort is made to protect goods during transit, if goods are damaged when you receive them, then please contact us at [email protected]. What should I do if some of my order is missing? Please contact us at [email protected]. What should I do if you've sent me the wrong goods? Please contact us at [email protected].

Privacy & Security

How secure is my credit card and personal information? Your security while shopping online with Astella & Co is extremely important to us, and we've taken all reasonable measures to make sure your credit card and personal details are kept safe at all times.

All areas of our website that require you to enter your personal information or payment details are secure, using 128 bit SSL encryption.

To check that the page you are viewing is secure, look for a padlock icon to the left of the address bar within your browser.