You should be aware when buying diamond or gemstone jewellery that the naturally occurring (and lab-grown) stones can contain inclusions, irregularities in colour, size and shape and other individual characteristics. Our gemmologists will discuss this with you during your consultation in more detail, and will usually alert you to such characteristics. We pride ourselves on our transparency, and our trained gemmologists will always inform you of the exact characteristics and quality of the diamond you are purchasing, in accordance with its GIA or IGI certificate. Such characteristics will not be deemed a defect. As purveyors of handcrafted jewellery, each item may have minor inconsistencies and irregularities to another. Variation in craftsmanship is not deemed a defect.

Jewellery will be subject to wear due to normal, day-to-day activities and trauma. We do not provide a warranty to repair, replace or refund in the event of normal wear or loss of stones. If your stone appears to be loose, please bring your jewellery in for inspection. Our warranty does not cover theft or loss, and we therefore strongly advise that you select an appropriate insurance plan to cover your item. See our insurance advice.

Conditions of the Manufacturer’s Warranty

As well as the a forementioned conditions, please be aware of the following conditions.

• Astella & Co’s Manufacturer’s Warranty is only available to the owner of the item, and for Astella & Co-made items
• Any alterations made by jewellers other than Astella & Co will void your warranty
• You must have your jewellery serviced by Astella & Co no less than once every year. Frequent inspections will likely prevent serious problems from occurring in the future
• We recommend you arrange an inspection following any trauma to the jewellery, as soon as possible. The necessary repair may not be covered by the warranty, but we will advise on the best course of action
• Our aftercare includes free deep cleaning and full checkover services for your item. We recommend you do this once a year to prevent problems
• Defects that occur when the item is in your care are not covered. Please note that discolouration can occur when exposed to certain chemicals, claws can get caught and bent out of shape and stones can fall out when prongs are loosened, among other day-to-day issues. You should make yourself aware of how to best care for your jewellery, or contact us on [email protected] for advice

Complimentary Cleaning and Inspection Services for Diamond Rings

We recommend having your ring cleaned and inspected every year or if it undergoes any potential trauma, for example if it is knocked. Inspections may help prevent the loss of a stone and extend the life of your jewellery. This cleaning and inspection service is free of charge to all UK based Astella & Co customers on their Astella & Co jewellery. The customer only pays for shipping, including necessary insurance to cover the full value whilst in transit, and Astella & Co pays for return shipping. Repairs to your ring mounting can also be done at this time. Alternatively, customers can bring their jewellery in store - email [email protected] to arrange a time slot that suits you.