Your questions, answered

You'll find us at 35 Frederick Street in Birmingham's Jewellery Quarter, B1 3HH, around 200 yards from Jewellery Quarter station and opposite the clock tower. View showroom details

Yes. So we can give you uninterrupted, one-to-one time, we ask everyone to book ahead rather than drop in.

Yes. The full collection is available both online and in the showroom. Visiting also gives you bespoke consultations, stone previews and design services.

Yes, either virtually or in the showroom. A specialist will talk you through ring styles, stone options and budget. Book a consultation

Yes. The showroom is a relaxed space where you can try on engagement rings, wedding rings and other pieces with a specialist on hand.

Every online order arrives in our signature Astella box, tied with ribbon. If it's a gift, add a personal message at checkout.

Yes. They're available online and can be used across every category, bespoke jewellery included.

At the time of purchase, whether the piece is ready-made or made to order.

All major credit and debit cards, Apple Pay and secure online payment gateways.

Monday to Saturday, 10am to 5pm. Sunday, 11am to 3pm. Evening and weekend appointments are available too. Book a consultation

Yes. Any changes to our hours are posted on our social channels.

Yes, on many of our diamond pieces. Allow 1 to 2 weeks depending on order volume. Engraved or otherwise personalised pieces are final sale and can't be returned unless faulty.

Yes. Astella is family-led, with a close-knit team who care about personal service and craftsmanship.

Yes, worldwide. Delivery costs and times are worked out at checkout, based on your location and the piece's availability.

Ready-to-ship pieces usually take 3 to 10 working days in the UK, or 7 to 14 working days internationally. Bespoke timings depend on the design, and you'll be kept informed at every stage.

Yes. You'll get a dispatch email with tracking details as soon as your order is on its way.

Your tracking number is emailed to you on dispatch, so you can follow it in real time.

Yes, on selected pieces. If your order is time-sensitive, get in touch and we'll do our best to help.

We can't guarantee an exact date, but we'll do our best to work around your timing, especially for special occasions. Get in touch in advance to talk it through.

International orders may be subject to import taxes and duties, depending on your country. These are the customer's responsibility and aren't included in our prices.

If your order hasn't been processed yet, we may be able to cancel or change it. Once it's in production or has shipped, it can't be cancelled, but we can update the delivery details until it's dispatched.

Yes, as long as your order hasn't been dispatched. Contact Client Services with your order number as soon as you can.

If a signature is needed and no one's in, a card will be left and your parcel held at your local post office or courier depot.

Yes, we can reserve a diamond or piece of jewellery for you, online or in the showroom, with a deposit.

Yes. Speak to our team if you'd like to pay this way.

Yes. Have the piece's catalogue ID and specification ready and one of the team will help.

You have 30 days to return or exchange online jewellery orders. Pieces need to come back in their original condition and packaging. Contact Client Services to arrange a complimentary return or a showroom exchange. Delivery and returns

No. Personalised, custom-made and bespoke pieces can't be returned unless faulty, as each one is made for you.

For hygiene reasons, only if they're unworn and sealed in their original packaging.

Approved refunds go back to your original payment method within 7 working days of our quality check.

Yes, eligible online orders can be returned or exchanged in the showroom, as long as it's in the same country or region as your original purchase.

Every piece is covered by the Astella Promise. You'll find what's included on our promise page. The Astella Promise

Yes. Repairs for manufacturing issues are complimentary, and repairs for accidental damage are chargeable. Get in touch for an assessment.

Most engagement rings and wedding bands can be resized. Bespoke or intricate designs may have limits, so get in touch to check yours.

Yes. Our diamond and gemstone jewellery comes with independent grading reports, never self-issued certificates, plus a free Valuation Report for insurance.

A detailed summary of your piece, including stone specifications, images and replacement value. It's useful for insurance and as proof of authenticity.

Yes. Every piece is hallmarked at the Birmingham Assay Office, in line with British law.

Yes. We only use platinum that meets the 950 hallmark standard, chosen for its durability.

Yes. We use SMO-certified gold and only work with suppliers who meet the Kimberley Process Certification Scheme. We also offer a wide choice of lab-grown diamonds.

Keep it away from harsh chemicals, perfume and lotion, store pieces separately, and clean gently with warm water, mild soap and a soft brush. We recommend a professional clean once a year. Jewellery care guide

Yes. The free Valuation Report that comes with every purchase helps you insure it at the right replacement value.

Engagement rings are our specialism, but we also create wedding rings, earrings, necklaces, bracelets, bangles, chains and gemstone pieces. If you can imagine it, we can talk through making it. Bespoke jewellery

Every Astella piece is made to your specification by skilled makers in Birmingham's Jewellery Quarter.

Not necessarily. We buy our diamonds directly from polishing sources, which helps keep quality within reach without cutting corners on craft.

Around 25 days is our standard turnaround. If you need it sooner, let us know and we'll do our best to meet your timeline.

Yes, in the showroom or virtually. We'll guide you through stone selection, design and budget to create a piece that's yours. Book a consultation

Yes. We'll recommend the stones and styles that make the most of it, without compromising on quality.

Yes. We look after the people we've worked with before, and we're always happy to talk pricing with a returning client.

We bring together thoughtful design, real craftsmanship and personal care, from sourcing the stone to the final polish. We want your jewellery to mean something, not just look the part.

We aim to reply within one working day, and it's often much quicker. Complex questions can take a little longer, but we'll keep you updated.