Your questions,
answered

You'll find us at 35 Frederick Street in Birmingham's historic Jewellery Quarter, B1 3HH, just 200 yards from the Jewellery Quarter train station and opposite the clock tower. View showroom details

Yes. To offer uninterrupted, one-on-one service, we ask all clients to book ahead rather than drop in.

Yes. Our full collection is available both online and in-store. The showroom also gives you access to bespoke consultations, stone previews, and design services.

Yes, virtually or in-store. During your session, our specialists will guide you through ring styles, stone options and budget. Book a consultation

Yes, our Jewellery Quarter showroom is a relaxed space where you can try on engagement rings, wedding rings and other pieces with a specialist on hand.

Every online order is packaged in our signature Astella box and ribbon. If it's a gift, add a personal message at checkout.

Yes, available to purchase online and usable across all product categories, including bespoke jewellery.

At the time of purchase, regardless of whether the item is ready-made or made to order.

All major credit and debit cards, Apple Pay, and secure online payment gateways.

Monday to Saturday, 10am to 5pm. Sunday, 11am to 3pm. We also offer evening and weekend appointments to suit your schedule. Book a consultation

Yes. For any changes to our opening hours, check our social channels for the latest updates.

Yes, on many of our diamond jewellery pieces. Allow 1 to 2 weeks depending on order volume. Engraved or otherwise customised items are final sale and can't be returned unless faulty.

Yes. Astella is family-led, with a close-knit team dedicated to personal service and craftsmanship.

Yes, worldwide. Delivery costs and times are calculated at checkout based on your location and item availability.

Ready-to-ship jewellery typically takes 3 to 10 working days in the UK, or 7 to 14 working days internationally. For bespoke jewellery, timeframes vary with the complexity of the design, and you'll be kept informed at every stage.

Yes, you'll receive a dispatch confirmation email with tracking details as soon as it leaves our workshop.

A tracking number is emailed to you once your order is dispatched, so you can follow it in real time.

Yes, on selected pieces. If your order is time-sensitive, contact us and we'll do our best to accommodate it.

We can't guarantee an exact date, but we do our best to work around your preferred timing, especially for special occasions. Contact us in advance to discuss it.

International orders may be subject to import taxes and duties depending on your country's regulations. These are the customer's responsibility and aren't included in our prices.

If your order hasn't yet been processed, we may be able to cancel or make changes. Once it's entered production or been shipped, cancellation is no longer possible, but we can amend shipping details up until dispatch.

If your order hasn't yet been dispatched, we can amend the shipping address. Contact Client Services with your order number as soon as possible.

Most packaging is discreet and letterbox-friendly. If your item requires a signature and no one's available, a delivery card will be left and your parcel held at your local post office or courier depot.

Yes, we can reserve a diamond or jewellery item for you online or in-store with a deposit.

Yes. Speak with our sales team if you'd like to pay this way.

Yes, have the item's catalogue ID and specification ready and one of our team will assist you.

A 30-day return or exchange window for all online jewellery orders. Items must be returned in their original condition and packaging. Contact Client Services to arrange your complimentary return or in-store exchange.

No, personalised, custom-made or bespoke jewellery can't be returned unless faulty, given the unique nature of each design.

For hygiene reasons, only if they're unworn and sealed in their original packaging.

Approved refunds are processed to your original payment method within 7 working days after our Quality Control inspection.

Yes, you can return or exchange eligible online orders at our showroom, as long as it's within the same country or region as your original purchase.

Yes. Every Astella piece is covered by our lifetime manufacturing warranty, covering faults related to craftsmanship. Accidental damage, loss or wear and tear aren't covered.

Yes. We offer complimentary repairs for manufacturing issues and chargeable repairs for accidental damage. Contact us for an assessment.

Most engagement rings and wedding bands can be resized. We offer one free resize within 30 days of receiving your item. Bespoke or intricate designs may have limitations, so get in touch to confirm.

Yes. All our diamond and gemstone jewellery comes with independent grading reports, never self-issued certificates. You'll also receive a free Valuation Report for insurance purposes.

A detailed summary of your jewellery, including stone specifications, images and replacement value, ideal for insurance or proof of authenticity.

Yes, all jewellery is hallmarked at the Birmingham Assay Office, in accordance with British law.

Yes, we only use platinum that meets the 950 hallmark standard, the highest quality for long-lasting durability.

Yes. We use SMO-certified gold and only work with suppliers who meet the Kimberley Process Certification Scheme. We also offer a wide selection of lab-grown diamonds as a sustainable alternative.

Avoid contact with harsh chemicals, perfumes and lotions. Store pieces separately in a soft pouch or box, and clean gently using warm water, a soft brush and mild soap. For diamond rings and everyday jewellery, we recommend a professional clean once a year.

Yes, and the free Valuation Report that comes with every purchase helps you insure it at the correct replacement value.

While engagement rings are our specialism, we create all kinds of jewellery, including wedding rings, diamond earrings, necklaces, bracelets, bangles, chains and gemstone accessories. If you can imagine it, we can talk through making it.

Yes. All Astella jewellery is handmade in our Jewellery Quarter Birmingham workshop, to your personal specification.

Not necessarily. We buy our diamonds directly from polishing sources, which helps keep quality accessible without cutting corners on craft.

Our standard turnaround for bespoke pieces is around 25 days. If you need it sooner, let us know and we'll always do our best to meet your timeline.

Yes, in-store or virtually, guiding you through stone selection, design style and budget to create a piece that's uniquely yours.

Yes, we'll recommend the stones and styles that make the most of it, without compromising on quality.

Yes. We look after our returning clients, and are always happy to talk pricing with someone we've worked with before.

We combine emotional design with real craftsmanship and personal care, from stone sourcing to the final polish. Our aim is jewellery that means something, not just looks the part.

We aim to respond within one working day, though it's often much quicker. Complex queries may take slightly longer, but we'll always keep you informed.