Handled with the same care as the piece itself
Every order arrives in our signature box, hand-tied with ribbon. The outer packaging stays unbranded, so a surprise gift arrives exactly as it should: as a surprise.
Trusted courier
Sent by trusted courier, with a signature needed on arrival for extra security.
Signature box
Every piece arrives in our signature box, hand-tied with ribbon.
Discreet packaging
All outer packaging is unbranded, for peace of mind with surprise gifts.
UK & international
Secure UK delivery as standard, with international options available at checkout.
If it isn't quite right, here's how it works
From the day your order arrives, you have 30 days to arrange a return or exchange. Online orders can also be returned or exchanged in selected Astella showrooms, within the same country or region as your original purchase.
Contact Client Services
Get in touch with your order number and we'll arrange a complimentary collection, or you can return in a showroom.
Return it as it arrived
Pieces need to come back in their original condition and packaging.
Quality check
Every return is checked before it is approved.
Refund issued
Approved refunds go back to your original payment method within 7 working days.
Client Services is one message away
Whether it's tracking an order or starting a return, get in touch and we'll take it from there.