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Delivery & Returns

Secure, discreet,
beautifully presented

Everything you need to know about how your order arrives, and what happens if it needs to go back.

Delivery Information

Handled with the
same care as the piece itself

Every order is sent via trusted courier, with a signature required on arrival. Each piece arrives in our signature box, hand-tied with ribbon, the kind of unboxing moment worth pausing for. Outer packaging stays unbranded throughout, so a surprise gift arrives exactly as it should: as a surprise.

Trusted Courier

Sent via trusted courier services, with a signature required on arrival for extra security.

Signature Presentation

Every piece arrives in our signature box, hand-tied with ribbon.

Discreet Packaging

All external packaging is unbranded, giving peace of mind for surprise gifts.

UK & International

Secure UK delivery as standard, with international shipping options available at checkout.

Returns Information

If it isn't quite right,
here's how it works

You have 30 days from the date you receive your order to arrange a return or exchange.

01

Contact Client Services

Get in touch with your order number and we'll arrange a complimentary collection, or you can return in-store.

02

Return it as it arrived

Items must come back in their original condition and packaging.

03

Quality Control review

Every return is checked before approval.

04

Refund issued

Approved refunds go back to your original payment method within 7 working days.

Please note: personalised jewellery, bespoke jewellery, and worn or damaged items can't be accepted for return. Online orders can also be returned or exchanged in selected Astella showrooms, as long as it's within the same country or region as your original purchase, our team will support you through the process.

Need a Hand?

Client Services is
one message away

Whether it's tracking an order or starting a return, get in touch and we'll take it from there.

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